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Feedback and Customer Service Activities
Everyone is interested in growth and development, and there is no better way to know if progress and best practice is being employed within the organisation except a third / private eye mechanism is set in place to give feedback and understand internal workings. Such anonymous but effective private eye, gives useful feedback that helps to monitor staff activities as well as the health of products and services over a period of time.
Many scholars and practitioners in the field of management believe in the effectiveness of feedback mechanism for improving performance. We generally assume that outcomes such as job performance will improve as a result of feedback, especially when compared with the performance of employees who neither receive nor give feedback.
We at Delog have designed an effective Feedback mechanism as an anonymous company with the main aim of boosting performance, and ultimately increasing the profit margin. It can also meet the needs listed below
Feedback on Staff Activities
- Provide data about the quality and effectiveness of their efforts
- Give useful information on forgery, racketeering etc
- Ensure that reports on, about or against staff are verified and appropriate control, disciplinary, reward measures put in place to encourage others
Products & Service Health Check
- This system will encourage customers to give real time information and complaints as well as useful feedback on staff and services
- Customers will receive response to complaints within 24hours of receipt